Covid-19 Policy
Coronavirus (COVID-19) Infection Prevention & Control Policy
We have missed being able to offer you the treatments that we know you love, and we are looking forward to seeing you again as soon as possible.
Our priority is to keep you as safe as possible, and prior to re-opening the salon we have implemented a number of changes which we would like to make you aware of. During the time the salon has been shut, we have completed the Coronavirus (COVID-19) Infection Prevention and Control course which is accredited by the Guild of Professional Beauty Therapists Ltd, the UK trade body for our industry. We have since made a number of changes in the way that we operate that you will notice when you next visit.
Booking Appointments
If any of our staff feel ill or have symptoms of C0VlD-19, they will self-isolate immediately and not come into the salon. This may mean that we have to cancel your appointment at short notice. We appreciate that this may be inconvenient, but it is done entirely for your own safety. If your appointment is cancelled, you will be able to re-book again or ask for a full refund.
If you or any of the people you live with feel ill or display any symptoms of COVlD-19 – please advise us as soon as possible and DO NOT COME TO THE SALON FOR YOUR APPOINTMENT. We have amended our booking terms and conditions and you will not be charged for any appointments which you miss due to covid-19 related illness.
Visiting the Salon
For your safety and to maintain social distancing, we ask that you attend your appointments as close to the appointment time as possible. Please do not turn up early for appointments as this may mean that you come into contact with other clients who are just leaving.
We have increased the frequency of cleaning in the salon including making sure that common surfaces, toilets, door handles etc. are wiped clean using disinfectant products between regularly throughout the day.
All tools and equipment will be disinfected or sterilised in line with the specific manufacturers’ instructions for your safety.
Wherever possible we will utilise single use items during a treatment that will be disposed of safely after use in order to protect you from cross infection.
We will have hand sanitiser available for you to use when you come into and leave the salon.
We ask that you wear a facemask during your visit to the salon. We will understand and not be offended if you wish to wear disposable gloves when you visit the salon and during your treatment if this is appropriate.
Please don’t be surprised or upset if our staff use personal protective equipment (PPE) during your visit and during your treatment. This may include disposable gloves / facemasks / aprons where appropriate.
We can confirm that the laundering of salon towels and uniforms is a priority we can assure you that all salon laundry is washed at 60 degrees C.
All disposable items are bagged and safely removed from the treatment area between every day.
Our treatments
We have carried out a risk assessment on all treatments and we are confident that we can continue to provide these safely we have decided that the following treatments cannot be provided until further notice (specify treatments).
During your treatment
Our staff understand the importance of hand hygiene and we will ensure that we wash our hands in according with NHS recommendations before the start of your treatment.
We will try to make your treatment as safe, comfortable and enjoyable as possible. If you have any concerns about your treatments please let us know and we will do what we can to satisfy you.
After the treatment
In order to avoid handling of cash, we would prefer if you could pay for your treatment by card.
All of these procedures have been implemented for your safety and that of our staff. We will continue to take advice from the Government and the NHS regarding safe practice and will amend them as necessary.
Thanks you for your understanding.
We have missed being able to offer you the treatments that we know you love, and we are looking forward to seeing you again as soon as possible.
Our priority is to keep you as safe as possible, and prior to re-opening the salon we have implemented a number of changes which we would like to make you aware of. During the time the salon has been shut, we have completed the Coronavirus (COVID-19) Infection Prevention and Control course which is accredited by the Guild of Professional Beauty Therapists Ltd, the UK trade body for our industry. We have since made a number of changes in the way that we operate that you will notice when you next visit.
Booking Appointments
If any of our staff feel ill or have symptoms of C0VlD-19, they will self-isolate immediately and not come into the salon. This may mean that we have to cancel your appointment at short notice. We appreciate that this may be inconvenient, but it is done entirely for your own safety. If your appointment is cancelled, you will be able to re-book again or ask for a full refund.
If you or any of the people you live with feel ill or display any symptoms of COVlD-19 – please advise us as soon as possible and DO NOT COME TO THE SALON FOR YOUR APPOINTMENT. We have amended our booking terms and conditions and you will not be charged for any appointments which you miss due to covid-19 related illness.
Visiting the Salon
For your safety and to maintain social distancing, we ask that you attend your appointments as close to the appointment time as possible. Please do not turn up early for appointments as this may mean that you come into contact with other clients who are just leaving.
We have increased the frequency of cleaning in the salon including making sure that common surfaces, toilets, door handles etc. are wiped clean using disinfectant products between regularly throughout the day.
All tools and equipment will be disinfected or sterilised in line with the specific manufacturers’ instructions for your safety.
Wherever possible we will utilise single use items during a treatment that will be disposed of safely after use in order to protect you from cross infection.
We will have hand sanitiser available for you to use when you come into and leave the salon.
We ask that you wear a facemask during your visit to the salon. We will understand and not be offended if you wish to wear disposable gloves when you visit the salon and during your treatment if this is appropriate.
Please don’t be surprised or upset if our staff use personal protective equipment (PPE) during your visit and during your treatment. This may include disposable gloves / facemasks / aprons where appropriate.
We can confirm that the laundering of salon towels and uniforms is a priority we can assure you that all salon laundry is washed at 60 degrees C.
All disposable items are bagged and safely removed from the treatment area between every day.
Our treatments
We have carried out a risk assessment on all treatments and we are confident that we can continue to provide these safely we have decided that the following treatments cannot be provided until further notice (specify treatments).
During your treatment
Our staff understand the importance of hand hygiene and we will ensure that we wash our hands in according with NHS recommendations before the start of your treatment.
We will try to make your treatment as safe, comfortable and enjoyable as possible. If you have any concerns about your treatments please let us know and we will do what we can to satisfy you.
After the treatment
In order to avoid handling of cash, we would prefer if you could pay for your treatment by card.
All of these procedures have been implemented for your safety and that of our staff. We will continue to take advice from the Government and the NHS regarding safe practice and will amend them as necessary.
Thanks you for your understanding.
BOOKING AND CANCELLATION POLICY
How to book an appointment
Please call 0191 222 0494 and we will be happy to discuss your needs, advise you which treatment would be best for you and book your appointment at a time to suit you. Calls and voice messages will be answered during our opening hours.
Book online
Choose the dates and times that suit you, as well as picking your favorite staff member, when booking online.
You can also see your booking history and manage your future appointments here.
Salon booking app
BOOK AN APPOINTMENT 24/7
KEEP A RECORD OF YOUR TREATMENT HISTORY
TRACK & SPEND YOUR TREATCARD POINTS
GET EXCLUSIVE SPECIAL OFFERS
ACCESS OUR PHOTO GALLERY
MEET OUR TEAM
GET DIRECTIONS
AND MUCH MORE....
Download our brand new salon app today and book appointments at your convenience
App Store Name: The Lash Lounge Newcastle (search in the appstore)
iPhone download link:
https://itunes.apple.com/…/app/the-lash-lounge/id1162804475…
Android download link:
https://play.google.com/store/apps/details…
After making your online booking you will receive a courtesy call from the salon to confirm this booking and our policies regarding cancelling/re scheduling appointments and patch testing. If you have any questions please contact the salon immediately on
0191 222 0494
By booking an appointment you agree to our policies below these are also clearly outlined on our booking platforms.
Cancelling your appointment
Please give 48 hours notice should you wish to cancel or re arrange your appointment, failure to give this notice will result in a 50% of the service cancellation fee. If you do not arrive for your appointment without giving us any notice you will be charged 100% cancellation fee and unfortunately we will be unable to offer you any future appointments without pre payment.
We regret that in some cases that it may be necessary to treat appointments as cancelled for clients arriving more than 15 minutes late. Please be aware that arriving late will reduce your treatment time.
Repeated appointment cancellation will require pre-payment for all future appointments. Pre paid appointments are non refundable.
Patch tests
You will be informed at the time of booking if your service requires a patch test. This is also clearly outlined on our website and online booking. A patch test must be performed at least 48 hours before treatment (even if you have had this treatment in another salon)
If you are unable to come into the salon for this please call us immediately, failure to have the patch test may result in your appointment being cancelled and a cancellation charge will apply. For your safety we do not offer disclaimers.
New clients
Please allow enough time for your journey to the salon, we are happy to give you directions.
We would suggest that you arrive at least 5 minutes before your appointment time. This will give you a chance to fill in any relevant paper work and relax in our comfortable waiting area before your treatment.
Children in the salon
For insurance reasons, and out of consideration for other clients we ask that you do not bring children under the age of 16 into the salon. The salon is a dangerous environment and we cannot accept the role as guardian to children whilst you enjoy your treatment.
Please take into account any school holidays when booking your appointment and call us should you need to re-schedule.
Parking
On site parking- We have our own car park which can be accessed from Byker Bridge
if you are looking directly at the salon it is to the left side of our building
If this car park is full please park in the residential streets behind the salon
(Please be respectful of our neighbours)
Please call 0191 222 0494 and we will be happy to discuss your needs, advise you which treatment would be best for you and book your appointment at a time to suit you. Calls and voice messages will be answered during our opening hours.
Book online
Choose the dates and times that suit you, as well as picking your favorite staff member, when booking online.
You can also see your booking history and manage your future appointments here.
Salon booking app
BOOK AN APPOINTMENT 24/7
KEEP A RECORD OF YOUR TREATMENT HISTORY
TRACK & SPEND YOUR TREATCARD POINTS
GET EXCLUSIVE SPECIAL OFFERS
ACCESS OUR PHOTO GALLERY
MEET OUR TEAM
GET DIRECTIONS
AND MUCH MORE....
Download our brand new salon app today and book appointments at your convenience
App Store Name: The Lash Lounge Newcastle (search in the appstore)
iPhone download link:
https://itunes.apple.com/…/app/the-lash-lounge/id1162804475…
Android download link:
https://play.google.com/store/apps/details…
After making your online booking you will receive a courtesy call from the salon to confirm this booking and our policies regarding cancelling/re scheduling appointments and patch testing. If you have any questions please contact the salon immediately on
0191 222 0494
By booking an appointment you agree to our policies below these are also clearly outlined on our booking platforms.
Cancelling your appointment
Please give 48 hours notice should you wish to cancel or re arrange your appointment, failure to give this notice will result in a 50% of the service cancellation fee. If you do not arrive for your appointment without giving us any notice you will be charged 100% cancellation fee and unfortunately we will be unable to offer you any future appointments without pre payment.
We regret that in some cases that it may be necessary to treat appointments as cancelled for clients arriving more than 15 minutes late. Please be aware that arriving late will reduce your treatment time.
Repeated appointment cancellation will require pre-payment for all future appointments. Pre paid appointments are non refundable.
Patch tests
You will be informed at the time of booking if your service requires a patch test. This is also clearly outlined on our website and online booking. A patch test must be performed at least 48 hours before treatment (even if you have had this treatment in another salon)
If you are unable to come into the salon for this please call us immediately, failure to have the patch test may result in your appointment being cancelled and a cancellation charge will apply. For your safety we do not offer disclaimers.
New clients
Please allow enough time for your journey to the salon, we are happy to give you directions.
We would suggest that you arrive at least 5 minutes before your appointment time. This will give you a chance to fill in any relevant paper work and relax in our comfortable waiting area before your treatment.
Children in the salon
For insurance reasons, and out of consideration for other clients we ask that you do not bring children under the age of 16 into the salon. The salon is a dangerous environment and we cannot accept the role as guardian to children whilst you enjoy your treatment.
Please take into account any school holidays when booking your appointment and call us should you need to re-schedule.
Parking
On site parking- We have our own car park which can be accessed from Byker Bridge
if you are looking directly at the salon it is to the left side of our building
If this car park is full please park in the residential streets behind the salon
(Please be respectful of our neighbours)
